Shipping, pickup and returns
- Where do you ship?
Within the US only, for now.
- How much is shipping?
Small pieces ship free. Furniture and anything larger than a standard box ships freight, quoted per piece.
- Can I get a freight quote before I buy?
Yes. Use “Get a freight quote” on any freight piece, or email us the piece and your ZIP code. Otherwise we quote it after you order.
- Can I buy several pieces and combine freight?
Yes. Ask for one freight quote for everything, or pick up free in Pittsburgh by appointment.
- Can I pick up in Pittsburgh?
Yes, free, by appointment at the workshop in East Liberty, Pittsburgh.
- Can I see pieces in person?
Yes. The workshop is in East Liberty, Pittsburgh. Visits are by appointment; we send the address when we confirm a time.
- What is your return policy?
All sales are final, unless a piece arrives damaged or not as described.
- Are pieces restored?
Some are and some are sold as found. Each listing describes the piece and its condition.
- Will you hold a piece for me?
Adding a piece to your cart or Saved list does not hold it. Most pieces are one of a kind, so the first checkout gets it.
- Can you find something specific?
Tell us what you want on any sold piece's page, or email us. We'll reply if a match turns up.
- How do I hear about new pieces?
Sign up for the new-pieces email, or follow @escape.modern on Instagram.